Support & Help Centre

Raise a support ticket

Fill in the form and our team will get back to you by email. Your request goes straight to our support desk.

Frequently asked questions

How do I sign in?

Minedate uses secure phone-number sign-in. Enter your number, receive a one-time code (OTP) by SMS, and enter it to log in — no passwords needed.

How does matching work?

You discover people near you and like the profiles you're interested in. When two people like each other, it's a match — and you can start chatting, calling, and connecting.

How do I manage or delete my account?

Open the app → Profile → Settings. From there you can edit your profile, control notifications and location, or permanently delete your account and all associated data.

How do I report or block someone?

Open the person's profile or your chat with them and tap Block or Report. Reports are private and reviewed by our safety team. See our Guidelines & Safety page for more.

I paid but didn't receive coins or premium — what do I do?

Purchases are usually credited within seconds. If something didn't activate, email us your payment ID at startingscale@gmail.com and we'll resolve it. See the Refund Policy.

Is Minedate safe?

Yes — your phone number is never shown, only approximate distance is displayed, only matched users can message you, and every report is reviewed. Read more on our Guidelines & Safety page.

Who can use Minedate?

Minedate is strictly for adults aged 18 and over.